FAQ

1. When will I receive my order?
Orders are usually delivered 2-5 days after payment has been received. If you live in an outlying area your order may take up to 7 days to be delivered.

2. What is the shipping cost?
A standard shipping rate of R80 per order applies.

3. Can I exchange my item for a different size?
Yes, items that are still in their original, unused condition can be exchanged for a different size within 14 days. Customers will be responsible for the shipping cost of the new item. Alternatively, clients can arrange for a size exchange at our store located in Johannesburg - no shipping fee will be applicable if the exchange is made at our store.

4. Is it safe to enter my credit card details on your site?
We make use of the Payfast payment interface. PayFast has many automated and manual checks in place to protect both buyers and sellers from fraudulent transactions.

5. Payfast security features
  • PCI-DSS Level 1 Compliant.
  • Use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. All sensitive info is encrypted within their own database.
  • Run penetration testing on their system on a weekly basis to look for vulnerabilities.
  • Their entire site, blog, payments page and help site all are served off secure servers. 3D-Secure is in place for all credit card transactions.
  • Use GEO IP tracking to see where transactions are originating from and look for mismatches between this and the card’s issuing country.
  • Their system automatically checks for suspicious payment velocity.
  • Use BIN/IIN validation to check for card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.
  • Payments and card details are automatically checked against large online databases of blacklisted details.
  • All suspicious transactions are manually reviewed.

 

6. Are there other payment methods if I’m not comfortable making payment through the online store?
Yes, you are welcome to make an EFT payment into our bank account. Please send the proof of payment to chirpychix@gmail.com